Private AI
Private AI
A private AI assistant for your team that runs on dedicated hardware we manage, so prompts, files, and answers stay under your control instead of a public AI provider's.
AI automation
AI Workflow Automation
Let AI take the first pass.
Automations that let AI take the first pass on repetitive work (sorting requests, summarizing, drafting replies, routing) while a person approves anything that matters.
THE PROBLEM
Skilled people spend hours reading, sorting, and re-typing the same information between inboxes, portals, and business apps.
AI pilots often stall because nobody connects the model to the systems where the work actually happens.
OUTCOMES
Less time spent on intake, triage, and copy-paste work
Faster first responses without lowering the quality bar
Every automated step logged and reviewable
WHAT'S INCLUDED
- Workflow review to find repetitive, rules-heavy tasks worth automating
- Integrations with Microsoft 365, Teams, email, and the business apps you already use
- AI classification, summarization, and drafting with human approval steps
- Guardrails: allow-listed actions only, limits on scope and frequency, and escalation to a person
- Monitoring and alerts for failed or stalled automations
HOW IT WORKS IN PRACTICE
AI does the first read. A technician makes the call.
In an AI-assisted service desk, AI sorts each new request, checks the runbooks, and hands a technician the context. Only fixes vetted in advance run on their own. Everything else waits for a person.
- AI step
- A person decides
Runs on dedicated hardware we manage
- Request arrivesPortal, email, or phone
- AI first readSorts it and rates urgencyAI
- Runbook lookupFinds matching notesAI
- Technician decidesReviews the context and owns the fixPerson
- ResolvedFixed and documented
Pre-approved fixVetted in advance, with limitsAI
Our red lines.
AI drafts. People decide. These are the lines we build into every AI deployment.
- Pre-approved fixes only
- LIMITED
- AI pushes changes to your systems
- OFF
- Open inbound ports
- 0
- Monitored like production
- ON
HOW WE BUILD IT
AI
Every automation starts with guardrails: allow-listed actions only, limits on scope and frequency, a person approving anything that matters, and a log of every automated step.
HOW WE DO IT
- 01
Find
Walk through the work with your team and pick the repetitive, rules-heavy tasks worth automating.
- 02
Build
Connect AI to the inboxes, portals, and apps where the work happens.
- 03
Guard
Allow-list the actions, set limits, and put a person on every step that matters.
- 04
Watch
Monitor for failed or stalled runs and review the logs with you.
RELATED
IT support
Managed IT Support
Proactive help desk and on-site support that keeps people working, instead of waiting on tickets that never get a clear owner.
AI governance
AI Security & Governance
A practical plan for how your business uses AI: which tools are approved, what data can go where, and how Microsoft 365 Copilot and other assistants are secured before they are switched on.
