Private AI you control
An assistant that answers from your documents, on hardware we manage.
San Antonio & greater surrounding areas
Put AI to work without giving your data away.
Priority 1 Technology Group is a security-first IT company. We set up private AI on dedicated hardware we manage, with people approving what matters, and we still handle the fundamentals: support, security, networks, cloud, backup, and a virtual CIO (vCIO).
or call (830) 291-8466
- SAN ANTONIOCENTRAL TIME
- MON–FRI 8 AM–5 PM CTMON–FRI 8–5
- EMERGENCY LINE 24/7
- SUPPORT PORTAL LOG IN ↗ (opens in a new tab)
- years of hands-on IT experience
- 20+
- emergency service
- 24/7
- on dedicated hardware we manage
- Private AI
- San Antonio & greater surrounding areas
- Local
02HOW IT WORKS
AI does the first read. A technician makes the call.
In an AI-assisted service desk, AI sorts each new request, checks the runbooks, and hands a technician the context. Only fixes vetted in advance run on their own. Everything else waits for a person.
- AI step
- A person decides
Runs on dedicated hardware we manage
- Request arrivesPortal, email, or phone
- AI first readSorts it and rates urgencyAI
- Runbook lookupFinds matching notesAI
- Technician decidesReviews the context and owns the fixPerson
- ResolvedFixed and documented
Pre-approved fixVetted in advance, with limitsAI
03WHAT WE DO
Four things we do, done properly.
AI does the first read
Automation takes the busywork; a person makes the call.
Use AI on purpose
Approved tools, clear rules, permissions fixed first.
The fundamentals, done right
Support, security, networks, cloud, backup, vCIO.
04PRIVATE AI
A private AI assistant that answers from your documents.
Ask about a contract, a procedure, or last quarter's meeting notes and get an answer grounded in your own files. It runs on dedicated hardware we manage, sign-in is tied to your accounts, and your prompts and files aren't sent to a public AI service.
| Public AI apps on personal accounts | Private AI with Priority 1 | |
|---|---|---|
| Where prompts are processed | On the provider's servers | On dedicated hardware we manage for you |
| Whose rules apply | The provider's terms | Your policy |
| Who can see usage | Depends on the plan | You, with logs you can review |
Where prompts are processed
- Public AI apps on personal accounts
- On the provider's servers
- Private AI with Priority 1
- On dedicated hardware we manage for you
Whose rules apply
- Public AI apps on personal accounts
- The provider's terms
- Private AI with Priority 1
- Your policy
Who can see usage
- Public AI apps on personal accounts
- Depends on the plan
- Private AI with Priority 1
- You, with logs you can review
05THREAT WATCH
Newly added to the federal list of actively exploited vulnerabilities.
Public data from CISA, the U.S. Cybersecurity and Infrastructure Security Agency. Each CVE is the public ID of one known flaw. A listing here doesn't mean your systems are affected.
- BeyondTrust Remote SupportBeyondTrust Remote Support Authentication Bypass by Spoofing Vulnerability
- Added
- Oct 16, 2026
- Ransomware use
- Unknown
- Fortinet Multiple ProductsFortinet Multiple Products Path Traversal Vulnerability
- Added
- Oct 16, 2026
- Ransomware use
- Unknown
- Atlassian Multiple ProductsAtlassian Multiple Products Files or Directories Accessible to External Parties Vulnerability
- Added
- Oct 15, 2026
- Ransomware use
- Unknown
Source: CISA Known Exploited Vulnerabilities catalog (opens in a new tab)Catalog updated Oct 16, 2026
06MANAGED IT
Security-first IT. Six services, one accountable team.
Cybersecurity
Cybersecurity
Layered protection for endpoints, email, identities, and networks so ransomware and phishing do not become a business-ending event.
Where AI helps
AI can sort incoming security alerts and pull related notes, so a technician starts with context. Containment decisions stay with people.
Who decides: A technician decides.
IT support
Managed IT Support
Proactive help desk and on-site support that keeps people working, instead of waiting on tickets that never get a clear owner.
Where AI helps
AI can sort and summarize incoming requests and pull matching notes from the knowledge base, so a technician starts with context. A technician owns every fix.
Who decides: A technician decides.
Networks
Network Management
Design, monitoring, and maintenance for wired, wireless, and site-to-site connectivity that stays fast, segmented, and supportable.
Where AI helps
AI can draft a configuration change for review. It never pushes changes to your network on its own.
Who decides: An engineer decides.
Cloud & Microsoft 365
Cloud Services
Practical Microsoft 365, Azure, and hybrid cloud work that improves access and resilience without creating an unmanaged bill.
Where AI helps
Before Microsoft 365 Copilot is switched on, we review sharing and permissions and close the gaps that would let it surface files people shouldn't see.
Who decides: You decide.
Backup & recovery
Data Backup & Recovery
Verified backups and a recovery plan you can actually use when ransomware, hardware failure, or human error occurs.
Where AI helps
If you run private AI, its knowledge base and configuration are covered by the same backups and restore tests.
Who decides: A technician decides.
Strategy
vCIO & Compliance
Strategic IT leadership from a virtual CIO (vCIO) for owners who need a technology plan, a budget, and evidence that controls actually exist.
Where AI helps
AI gets a line on the roadmap: which tools, what they cost, and how they are governed, reviewed alongside everything else.
Who decides: You decide.
07AI GOVERNANCE
Use AI on purpose, not by accident.
AI is already built into the email, browser, and Microsoft 365 tools your team uses. We help you decide which tools are approved and what data can go where, and we clean up permissions before an assistant can read everything.
- DiscoverWhich AI tools are in use.
- DecidePolicy, approved list, data rules.
- EnableCopilot readiness, private AI, staff training.
- Secure
- Repair
- Support
- Connect
- Monitor
08OUR RED LINES
Our red lines.
AI drafts. People decide. These are the lines we build into every AI deployment.
- Pre-approved fixes only
- LIMITED
- Automation runs only fixes vetted in advance, with limits on how often and how many machines.
- AI pushes changes to your systems
- OFF
- AI can draft a script or a network change. An engineer reviews and applies it.
- Open inbound ports
- 0
- Private AI is reached through authenticated access, with no open inbound ports.
- Monitored like production
- ON
- The AI is monitored like any other server, with alerts when something stalls.
09LOCAL
Local to San Antonio and the greater surrounding areas.
When something breaks, you get people who know the area and can be on site.
- San Antonio
- Greater surrounding areas
MON–FRI 8 AM–5 PM CT
- Monday–Friday, 8:00 a.m.–5:00 p.m.
- 24/7 emergency line
- (830) 291-8466
- Client support portal(opens in a new tab)
10QUESTIONS
AI questions, answered plainly.
Where does our data go with private AI?
In a private deployment, the language model runs on dedicated hardware we manage, and your prompts and files aren't sent to a public AI provider. Sign-in is tied to your accounts, and you decide who can use it.
Will AI replace our technician?
No. AI can take on the sorting and searching, so technicians spend their time fixing things. A person owns every decision.
Is private AI as capable as ChatGPT?
For drafting, summarizing, and answering from your own documents, today's open models are strong. For some tasks the largest public models are still ahead. We'll tell you which is which for your use case.
Do you offer 24/7 coverage?
Business-hours support is standard. Critical outages and security incidents can be handled through 24/7 emergency coverage.
Get a clear picture of your IT risk.
Request a complimentary assessment. We'll review your environment, point out the gaps that matter, and suggest practical next steps.